Browsing All Posts filed under »Learn from the Best«

I Will See What I Can Do

June 5, 2014

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It’s amazing how some businesses still don’t get Customer Service. Yet, it’s a delight when superb Customer Services is experienced. The latter shone bright at our home this past month. It was more than frustrating when we learned our home’s A/C unit had died. Somehow, after only eight years in operation, our A/C needed major […]

From Atlanta to Cathy, “Thank You!”

December 3, 2013

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Atlanta employers are indebted to Cathy Missildine. For the past year Cathy has served as the President of the 2,500 member SHRM-Atlanta—one of the largest city chapters of the Society of Human Resource Management. The role of President of SHRM-Atlanta is a volunteer position. But it’s not one of those roles where you simply enjoy […]

How the Mighty Fall: My Top 10 Quotes

January 31, 2013

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I recently finished Jim Collin’s How the Mighty Fall and found it, true to form, a book full of insight for business and organizational leaders. In this book, Collins shares the five stages of decline an organization may pass through on its way to oblivion. While detailing these stages, he seeks to provide answers to […]

Great Leaders Navigate by Facilitating the Ideas of Others

January 11, 2013

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Recently, I was in a meeting with a team from SHRM-Atlanta. We were planning sessions for the coming year and brainstorming on how to improve one of our offerings. With some hesitation, I made a suggestion that was outside of the box. The group was silent for a brief moment and then Mary Lynn, the […]

Now That’s an Idea

January 7, 2013

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What separate Great Leaders from Average Leaders? For the next five days I will share one trait that answers this question. To facilitate the five lessons we will discover… Great Leaders L – E – A – R – N  L:  LISTEN – Great leaders LISTEN to the opinions of others. E: A: R:   N: When […]

Warning! Don’t Let Your Employees Read “Love Works.”

October 24, 2012

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I’m sounding the alarm. Please heed this advice. Attention! Attention all CEOs, Human Resource Professionals, and Small Business Owners! Do Not! I repeat, do not allow your employees to read Joel Manby’s Love Works. If you have ever had the experience of riding in someone else’s car and suddenly found your own unappealing, then you […]

Stone Mountain Park: A Lesson in Transforming Corporate Culture

October 18, 2012

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When the maintenance team goes out of its way to treat you with respect, you know the organization has something special taking place. This truth was vividly illustrated for me recently while out on a run. I don’t usually run on rainy days, but because I was training for an upcoming marathon I faced the […]